Ömer Barbaros Yis
CEO - E-Commerce Business/Board Member, LC WAIKIKI
Gamze Koçer
Deputy General Manager, PARAM
Cavit Yantac
Customer Success Lead, MICROSOFT
Şemun Alp Biber
General Manager, ANATOLIA
Serdar Susuz
CEO, INSPARK
Engin Alan
CEO, BİNOVİST
Alpaslan Tomuş
Board & Executive Committee Member, MİKRO GROUP
Cengiz Işıkara
General Manager Sales, FEVZİ GANDUR LOGISTICS
Ali Mutlu Direk
Sales Manager, FİLOMİNGO
Tanel Temel
Cofounder & CEO, ARTIWISE
Yasemin Koç
Customer Experience Director, YAPI KREDI
Özgür Şahin
Co-Founder, APEX LOYALTY & VERİ CLOUD
Sibel Aslan
Customer Relations and Experience Director, SARP INTERMODAL
Haluk Çavuşoğlu
CEO, CLOUDYFLEX
Göktürk Akkal
Customer Experience & eCommerce Manager, NESTLE PROFESSIONAL
Taylan Özkök
Head Of Sales, CLOUDOFFIX
Umut Mazgel
General Manager, PERANET
Can İbrahimoğlu
Customer Success Director, MİSSAFİR
Mustafa Kukul
Tender and Commercial Line Management Sr Department Leader, EKOL LOGISTICS
Sinan Ercan
Chief Technology Officer | Executive Board Member, EGE KİMYA- Making the Shift from Customer Experience to Human Experience
- The Problem with Loyalty Programs
- Do you have the Secret Formula for Scaling Personalization?
- Flowing Beyond Happiness in Retail to Unleash Human Potential for a Purposeful + Positive ROI
- Harnessing Shopper Empathy to Build Loyalty
- Will Your Data and AI Blow up your Strategies?
- Revitalizing the Retail and Digital Consumer Experience
- Exploring New Frontiers: A Brand Marketer + Service Provider Perspective
- Key to Success: Peak Time Planning and Prioritization
- Going Digital and Redesigning Loyalty for the Cross-Channel Consumer
- The Beauty of Personal and Emotional Guest Connections
- To Reach Hybrid Shoppers and Deliver Personalized Experiences
- Consumer Control: How CRM is Letting Customers Personalize Each Step of the Journey
- The Value Exchange – Decoding Consumer Data to Delight
- Achieving 1:1 Personalization with Self-Learning AI
- Emotional engagement in the digital world: An ecosystem-powered, integrated lifestyle loyalty proposition, as the foundation for a digital, data-led enterprise
- The Importance of Customer Intelligence to Power a Differentiated Digital CX and Build Brand Love
- Paving the Future of Customer Loyalty – How Companies Leverage a Loyalty-Focused Strategy to Build Better Digital Experiences
- From Fueling Loyalty to Being Loyal to Customers
- How Targeted Postcards Drive Conversions
- The Ultimate Loyalty Glow Up – Companies level-up their loyalty program to truly highlight their most valuable customers
- Beefing Up Your Personalization and Digital Maturity
- How to Ignite Rockstar Performance During Uncertain Times
- Converted – The Data-Driven Way to Win Customers’ Hearts
- Bringing Data and Emotional Connections Together
- Engagement Transformation for Increased ROI, Globally
- Data is the New Currency of the Future
- Fun for All: Unlocking Growth by Focusing on Customers
- Channel Strategy and Optimization
- Workforce Management
- Data-Driven Digital Transformation
- AI an Automation
- Customer Service Pitfalls That Derail Growth
- Align Employees and Customers for a Best-in-Class Total Experience
- What Does the Future Await for Customer Experience Organizations?
1.Slot
09:30-09:50 - Cavit Yanac - MICROSOFT TÜRKİYE
Subject: Artificial Intelligence and Customer Experience
09:50-10:10 - Tanel Temel - ARTIWISE
Subject: Holistic Customer Voice Analysis with Artificial Intelligence
10:10-10:30 - Gamze Koçer - PARAM
Subject: The Impact of Corporate Culture on Customer Success
10:30-10:50 - Engin Alan - BİNOVİST
Subject: The Digital State of The Will CRM
Coffee Break
2.Slot
11:10-11:30 - Taylan Özkök - CLOUDOFFIX
Subject: The Way to the Customer's Heart: The Customer Experience
11:30-12:10 - INSPARK PANEL
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Serdar Susuz - INSPARK
-
Alpaslan Tomuş - MİKRO GROUP
-
Cengiz Işıkara - FEVZİ GANDUR LOGISTICS
-
Ali Mutlu Direk - FİLOMİNGO
Subject: It is expected.
12:10-12:30 - Ömer Barbaros Yis - LC WAIKIKI
Subject: Transforming Together
12:30-12:50 - Haluk Çavuşoğlu - CLOUDYFLEX
Subject: To provide a competitive advantage with CRM
Lunch Time
3.Slot
13:50-14:10 - Göktürk Akkal - NESTLE PROFESSIONAL
Subject: Customer Experience in Out-of-Home Consumption
14:10-14:30 - Özgür Şahin - APEX LOYALTY - VERİ CLOUD
Subject: Digital Transformation in B2B and Salesforce CRM Ecosystem
14:30-14:50 - Şemun Alp Biber - ANATOLIA
Subject: B2B - Keeping the Customer's Pulse
14:50-15:10 - Umut Mazgal - PERANET
Subject: The Current Trend in CRM; No-Code Low-Code
15:10-15:30 - Yasemin Koç - YAPI KREDİ
Subject: Creating a Customer Oriented Experience
Coffee Break
4.Slot
15:50-16:10 - Sibel Aslan - SARP INTERMODAL
Subject: Converted – The Data-Driven Way to Win Customers’ Hearts
16:10-16:30 - Sinan Ercan - EGE KİMYA
Subject: Digital Transformation Is Not Technology! It is a Cultural Transformation
16:30-16:50 - Can İbrahimoğlu - MİSSAFİR
Subject: Transcript Instead of NPS in Customer Feedback Loop
16:50-17:10 - Mustafa Kukul - EKOL LOJİSTİK
Subject: Customer Expectations and Management
17:00 CLOSING
END USER DELEGATE REGISTRATION
€ 295
- Entrance To All Panels
- Benefit from All Catering and Cocktails
- Access To All Event Presentations
SUPPLIER DELEGATE REGISTRATION
€ 395
- Entrance To All Panels
- Benefit from All Catering and Cocktails
- Access to All Event Presentations
Address
Küçükbakkalköy, Kayışdağı Cad. No:3, 34750 Ataşehir/İstanbul Türkiye
info@crmsummit.org
Phone
+90 216 465 41 11
+90 530 462 11 11
