Gamze Koçer
Deputy General Manager, PARAM
Cavit Yantac
Customer Success Lead, MICROSOFT
Şemun Alp Biber
General Manager, ANATOLIA
Serdar Susuz
CEO, INSPARK
Zeynep Orman Özdemirel
Customer Experience and Service Design | Senior Vice President, AKBANK
Engin Alan
CEO, BİNOVİST
Tanel Temel
Cofounder & CEO, ARTIWISE
Yasemin Koç
Customer Experience Director, YAPI KREDI
Özgür Şahin
Co-Founder, APEX LOYALTY & VERİ CLOUD
Derya Ertekin Eskinat
Customer Experience Director, AKTİF BANK
Haluk Çavuşoğlu
CEO, CLOUDYFLEX
Gökhan Erdoğdu
Co-Founder, CLOUDOFFIX
Can İbrahimoğlu
Customer Success Director, MİSSAFİR
Gökhan Çakmak
Customer Experience Group Manager, CARREFOURSA
Esin Cıranoğlu
Customer Experience Manager, LCWAIKIKI
Mustafa Kukul
Tender and Commercial Line Management Sr Department Leader, EKOL LOGISTICS
Sinan Ercan
Chief Technology Officer | Executive Board Member, EGE KİMYA- Making the Shift from Customer Experience to Human Experience
- The Problem with Loyalty Programs
- Do you have the Secret Formula for Scaling Personalization?
- Flowing Beyond Happiness in Retail to Unleash Human Potential for a Purposeful + Positive ROI
- Harnessing Shopper Empathy to Build Loyalty
- Will Your Data and AI Blow up your Strategies?
- Revitalizing the Retail and Digital Consumer Experience
- Exploring New Frontiers: A Brand Marketer + Service Provider Perspective
- Key to Success: Peak Time Planning and Prioritization
- Going Digital and Redesigning Loyalty for the Cross-Channel Consumer
- The Beauty of Personal and Emotional Guest Connections
- To Reach Hybrid Shoppers and Deliver Personalized Experiences
- Consumer Control: How CRM is Letting Customers Personalize Each Step of the Journey
- The Value Exchange – Decoding Consumer Data to Delight
- Achieving 1:1 Personalization with Self-Learning AI
- Emotional engagement in the digital world: An ecosystem-powered, integrated lifestyle loyalty proposition, as the foundation for a digital, data-led enterprise
- The Importance of Customer Intelligence to Power a Differentiated Digital CX and Build Brand Love
- Paving the Future of Customer Loyalty – How Companies Leverage a Loyalty-Focused Strategy to Build Better Digital Experiences
- From Fueling Loyalty to Being Loyal to Customers
- How Targeted Postcards Drive Conversions
- The Ultimate Loyalty Glow Up – Companies level-up their loyalty program to truly highlight their most valuable customers
- Beefing Up Your Personalization and Digital Maturity
- How to Ignite Rockstar Performance During Uncertain Times
- Converted – The Data-Driven Way to Win Customers’ Hearts
- Bringing Data and Emotional Connections Together
- Engagement Transformation for Increased ROI, Globally
- Data is the New Currency of the Future
- Fun for All: Unlocking Growth by Focusing on Customers
- Channel Strategy and Optimization
- Workforce Management
- Data-Driven Digital Transformation
- AI an Automation
- Customer Service Pitfalls That Derail Growth
- Align Employees and Customers for a Best-in-Class Total Experience
- What Does the Future Await for Customer Experience Organizations?
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Lunch Time
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END USER DELEGATE REGISTRATION
€ 295
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- Benefit from All Catering and Cocktails
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SUPPLIER DELEGATE REGISTRATION
€ 395
- Entrance To All Panels
- Benefit from All Catering and Cocktails
- Access to All Event Presentations
Address
Küçükbakkalköy, Kayışdağı Cad. No:3, 34750 Ataşehir/İstanbul Türkiye
info@crmsummit.org
Phone
+90 216 465 41 11
+90 530 462 11 11
