Murat Gunay
CEO, RABAM
Burak Aksoyek
Head of Marketing, Product and CRM, Garanti BBVA Fleet
Duygu Tumer
Head - IT Digital Marketing & CRM Solutions, Beko Corporate
Selin Onder
CRM Marketing Analytics Manager, Koçtaş
Haluk Cavusoglu
Founder & CEO, CLOUDYFLEX
Engin Alan
Co-Founder, BİNOVİST & ROBOSME
Gozde Akkal
CMO, ROBOSME
Umut Mazgal
Managing Director, PERANET
Baris Kanlica
Founder - Mawens Business Solutions
Nur Masoud
Founder, Parlon
Nida Cevheroglu
Innovation and Product Strategy Manager, Tanı
Altan Ahmet
Senior Enterprise Account Manager, Odoo
Ozkan Yurttaser
CIO, Atasay
Serhan Oralp
CEO, MINDDX
Ozan Ozgur Erdogan
Founder, General Manager, Mobildev
Tugba Sucularli
Senior CRM Manager, Flormar
Beyza Busra Acar
Beyza Büşra Acar, Mobildev
Abdulkadir Gursoy
Chairman of the Board, BARCA Dijital Sistem
Ilker Karaoglu
CRM and Power Platform Solutions Director, Pargesoft
Ahmet Uygur
Business Development Director, GROWON
Sukru Can Baltay
Sector Lead - Inspark- From CRM to Revenue Engine: The New Common Language of Sales & Marketing
- From Data to Value: Creating Profitable Customer Experiences with CRM
- CRM 3.0: AI-Powered Systems That Predict, Learn and Sell
- Is Customer Data the New Gold? The Future of CDP & CRM
- The Ultimate Level of Personalization: Real-Time CRM Marketing
- Reaching the Right Customer at the Right Time with AI-Powered CRM
- From Chatbots to Sales: Conversational Marketing Integrated with CRM
- Predictive CRM: Who Will Buy, Who Will Leave?
- The New Role of Marketers in the Age of Automation
- CRM + Generative AI: The New Era of Campaign & Content Creation
- Lead Generation Is Not Enough: Turning Leads into Revenue with CRM
- Do Marketing Qualified Leads (MQLs) Really Exist?
- CRM-Driven Funnel Optimization: From First Touch to Loyalty
- Data-Driven Growth: CRM-Centered Growth Strategies
- Cross-Sell & Up-Sell Automation Powered by CRM
- Redesigning the Customer Journey Through CRM
- CRM Strategies for Brands That Build Emotional Connections
- CRM Management in the Post-GDPR & Privacy-First Era
- Influencer Marketing
- Zero-Party Data: Building Trust-Based Marketing Strategies
- Can CRM Succeed Without Data Quality?
- First-Party Data Strategies and the Central Role of CRM
- CRM-Based Marketing in a Cookieless World
- Account-Based Marketing (ABM) Powered by CRM in B2B
- Why Do CRM Projects Fail in Enterprise Organizations?
- Aligning Sales & Marketing Teams Through CRM
- How to Measure CRM ROI: From Cost to Value
- The 10 Most Critical Mistakes When Choosing a CRM Platform
- You Have CRM, But No Sales! What Are You Doing Wrong?
- CRM Is Not Software — It’s a Culture
- Who Wins? Brands That Know Their Customers
- Marketing Automation vs. Human Touch: Who Wins the Future?
- CRM Investment or CRM Illusion?
- Can Loyalty Programs Exist Without CRM?
- The Critical Role of CRM in Omnichannel Marketing
- CRM as Experience Management: The Power of CX-Driven Marketing
Opening, Registration and Breakfast
1.Slot
09:00 – 09:20 - Murat Günay - CEO, RABAM
Topic: CRM 3.0: Systems That Predict, Learn, and Sell with Artificial Intelligence
09:20 – 09:40 -Altan Ahmet - Senior Enterprise Account Manager, Odoo
Topic: From Data Silos to AI Highways: Unlocking Strategic Agility with Integrated Ecosystems
09:40 – 10:00 - Abdulkadir Gürsoy - Yönetim Kurulu Başkanı, BARCA Dijital Sistem
Topic: CRM Manages Customers, SoftExpert Manages Your Company
10:00 – 10:20 - Haluk Çavuşoğlu - Kurucu & CEO, CLOUDYFLEX
Topic: Last Exit Before the Bridge
10:20 – 10:40 - Engin Alan - Kurucu Ortak, BİNOVİST & ROBOSME
Topic: The Transformation of Enterprise Intelligence with Robosme
Coffee Break
2.Slot
11:00 – 11:20 - Şükrü Can Baltay - Sector Lead - Inspark
Topic: The Agenda Has Shifted: The Age of Agents in Customer Experience
11:20 – 11:40 - Nur Masoud - Kurucu, Parlon
Topic: Why Should Your CRM Be Tailored to You?
11:40 – 12:00 - Umut Mazgal - Genel Müdür, PERANET
Özkan Yurttaşer CIO, Atasay
Topic: A Transformation Story: Bringing Sales, Marketing, Service, and Experience Together on a Single Platform
12:00 – 12:20 - Nida Cevheroğlu - İnovasyon ve Ürün Stratejisi Müdürü, Tanı
Topic: Agentic AI and the Redefined Customer Experience
12:20 – 12:40 - İlker Karaoğlu - CRM ve Power Platform Çözümleri Direktörü, Pargesoft
Topic: The Age of Hyper-Personalization: AI + CRM = The New Customer Experience
Lunch Time Sponsored
3.Slot
13:30 – 13:50 - Gözde Akkal - CMO, ROBOSME
Topic: CRM to WIN: Success Stories Turning Data into Profit
13:50 – 14:10 - MOBİLDEV PANEL
-Beyza Büşra Acar Müşteri Başarı Ekip Müdürü, Mobildev
-Tuğba Sucularlı Kıdemli CRM Müdürü, Flormar
-Ozan Özgür Erdoğan Kurucu, Genel Müdür, Mobildev
Panel Topics: The Permission-Based Data Economy: CRM’s New Gold
14:10 – 14:30 -Barış Kanlıca - Founder - Mawens Business Solutions
Topic: CRM Reborn with AI: The Era of Thinking Platforms
14:30 – 14:50 - Serhan Oralp - CEO, MINDDX
Topic: You Have a CRM System. So Why Isn’t Your Pipeline Closing?
14:50 – 15:10 - Ahmet Uygur - İş Geliştirme Direktörü, GROWON
Topic: Speed and Artificial Intelligence Together in Customer Experience: Build the Infrastructure of the Future Now with Zendesk, the World’s Preferred Service Platform!
Coffee Break
4.Slot
15:30 – 15:50 - Duygu Tümer - Head - IT Digital Marketing & CRM Solutions, Beko Corporate
Topic: From Data to Value: Strategic Competitive Advantage with the Right Platform and Data Quality
15:50 – 16:10 - Burak Aksöyek - Head of Marketing, Product and CRM, Garanti BBVA Filo
Topic: CRM That Designs Growth
16:10 – 16:30 - Selin Önder - CRM Marketing Analytics Manager, Koçtaş
Topic: The New Era of CRM: Data + Behavior + Artificial Intelligence
Closing
Main Sponsor
Lunch & Coffee Break Sponsor
Corporate Messaging Services Sponsor
Presentation Sponsors
Support Sponsors
Coffee Sponsor
END USER DELEGATE REGISTRATION
€299
- Entrance To All Panels
- Benefit from All Catering and Cocktails
- Access To All Event Presentations
SUPPLIER DELEGATE REGISTRATION
€349
- Entrance To All Panels
- Benefit from All Catering and Cocktails
- Access to All Event Presentations
Address
Istanbul Marriott Hotel Asia Küçükbakkalköy, Kayışdağı Cd. No:3, 34750 Ataşehir/İstanbul
info@crmsummit.org
Phone
+90 216 465 41 11
+90 530 462 11 11
