About

CRM SUMMIT, a PRONTO EVENTİ event with groundbreaking industry growth and innovation since 2014, returns. 200+ industry attendees, an incredible array of speakers, actionable topics, and impactful session content. The only event where only relevant end-user professionals are present, offering unique comparisons and lead generation opportunities.

On this beautiful day, we would like to state that we would be pleased to share experiences and all up-to-date information with you.

CRM SUMMIT

Speakers

CRM SUMMIT

Topics

Marketing-Oriented CRM
Making the Shift from Customer Experience to Human Experience
The Problem with Loyalty Programs
Do you have the Secret Formula for Scaling Personalization?
Flowing Beyond Happiness in Retail to Unleash Human Potential for a Purposeful + Positive ROI
Harnessing Shopper Empathy to Build Loyalty
Will Your Data and AI Blow up your Strategies?
Revitalizing the Retail and Digital Consumer Experience
Exploring New Frontiers: A Brand Marketer + Service Provider Perspective
Key to Success: Peak Time Planning and Prioritization
Going Digital and Redesigning Loyalty for the Cross-Channel Consumer
The Beauty of Personal and Emotional Guest Connections
To Reach Hybrid Shoppers and Deliver Personalized Experiences
Consumer Control: How CRM is Letting Customers Personalize Each Step of the Journey
The Value Exchange – Decoding Consumer Data to Delight
Achieving 1:1 Personalization with Self-Learning AI
Emotional engagement in the digital world: An ecosystem-powered, integrated lifestyle loyalty proposition, as the foundation for a digital, data-led enterprise
The Importance of Customer Intelligence to Power a Differentiated Digital CX and Build Brand Love

Combining marketing automation with CRM
Decryption of Data between Sales and Marketing
Customer Experience Design for Customer Success
Paving the Future of Customer Loyalty – How Companies Leverage a Loyalty-Focused Strategy to Build Better Digital Experiences
From Fueling Loyalty to Being Loyal to Customers
How Targeted Postcards Drive Conversions
The Ultimate Loyalty Glow Up – Companies level-up their loyalty program to truly highlight their most valuable customers
Beefing Up Your Personalization and Digital Maturity
How to Ignite Rockstar Performance During Uncertain Times
Converted – The Data-Driven Way to Win Customers’ Hearts
Bringing Data and Emotional Connections Together
Engagement Transformation for Increased ROI, Globally
Data is the New Currency of the Future
Fun for All: Unlocking Growth by Focusing on Customers
Channel Strategy and Optimization
Workforce Management
Data-Driven Digital Transformation
AI an Automation
Customer Service Pitfalls That Derail Growth
Align Employees and Customers for a Best-in-Class Total Experience
What Does the Future Await for Customer Experience Organizations?